Refund policy

30-Day Returns & Refund Policy

We want you to be satisfied with your Caverno purchase. Eligible items may be returned within 30 days of delivery.

Return Eligibility
To qualify for a return, the item must be unworn, unused, and returned in its original condition with all original tags and packaging where applicable. Items showing signs of wear, damage caused after delivery, alteration, or misuse may not be eligible for a refund.

Starting a Return
Please contact Caverno customer support before sending an item back. Include your order number and reason for the return. We will provide the appropriate return instructions.

Return Shipping
Customers are responsible for return shipping costs. Original shipping charges, where applicable, are non-refundable unless required by applicable law.

We recommend using a trackable shipping service when returning an item. Caverno cannot be responsible for return parcels lost in transit before they reach the designated return location.

Incorrect or Damaged Items
If you receive an incorrect item or your order arrives damaged, please contact us promptly with your order number and clear photographs of the issue so our team can review it and provide an appropriate resolution.

Refunds
Once your return is received and inspected, we will notify you of the outcome. If approved, the refund will be issued to your original payment method. Your bank or payment provider may require additional time to process and display the refund.

Exchanges
If you need a different size or item, contact our support team before returning your original purchase so we can advise you on the available options.

Non-Returnable Items
Personalized, customized, made-to-order, or altered products may not be eligible for return unless they arrive damaged, defective, or incorrect, subject to applicable consumer law.

Questions
For return or refund questions, please contact us through our Contact Us page before sending an item back.